Have you ever encountered the similar problem: when connect your iPhone to the computer so as to backup your iPhone with iTunes or use iFonebox to retrieve lost data from iPhone, the computer just cannot recognize your iPhone. Some of our customers have reflected the problem to us and here, we have several tips to help you repair computer not recognize iPhone problem. Just keep reading and if you just have the same issue here.
Usually, when you face the recognizing problem, just follow simple tips listed below to fix the issue. -Restart your iPhone and computer. Then try to connect your iPhone to Windows 10/8/7 computer or Mac again to see if the issue is resolved. -Give the computer a few minutes to detect the device upon connecting. -Connect iPhone to another USB port on PC/Mac. -Try using another USB cable. You'd better use the original Apple cable. -Try installing or reinstalling latest version of iTunes. If your iPhone cannot be recognized by iFonebox, you can also check whether you are using the latest version of iFonebox. -Upgrade your iPhone to the latest iOS. -If Auto-Lock is on, unlock the iPhone with your password. -Trust the computer on prompt when connecting iOS device. If it is the first time to connect your iPhone to computer, you have to click Trust on your iPhone screen to trust this computer.
Check Mobile Device Support, Service and USB DriverIf above basic solutions can not fix the trouble that computer can not recognize iPhone, it is recommended to install or reinstall the Apple Mobile Device Support service and USB drive.
Check if Apple Mobile Device Support is installed
Go to the Control Panel > Uninstall a program to check if Apple Mobile Device Support is installed. If not, you need to reinstall iTunes.
Start the Apple Mobile Device Service Again
Go to Start > Run or press Windows key + R and type 'services.msc' in the text field and hit Enter. Then, Locate Apple Mobile Device or Apple Mobile Device Service. Press right-click and then go to Properties. Click Stop to end the service. Click Start to restart the service again and then reboot your computer.
Check the Apple Mobile Device USB Driver
Type devmgmt.msc from Start > Run (or press Windows key + R) and then hit Enter. Then, expand the Universal Serial Bus Controllers entry in device manager and verify if the Apple Mobile Device USB Driver is listed.
If not listed, you just need to reinstall iTunes and connect your iPhone to PC. The computer will then automatically install the drivers for you.
If you see a "!" next to the Apple Mobile Device USB Driver entry, right-click on the entry and choose "Enable".
The above are tips we collected to help you repair computer not recognized iPhone issue and hope it is helpful.